Disruption isn’t easy, as things that are new are not always welcome. This is the perennial problem for entrepreneurs. Startups heard from seasoned entrepreneurs in Chicago Tuesday night on how to influence real change and break into new markets.
“Disruption is a big word… we had to do a lot of things to do what we got through today,” said Mark Lawrence, CEO of SpotHero.
Speakers proved disruption is a process with persistent and persuasive means of convincing people to accept new products into their daily lives. This often happens by meeting your customer halfway and introducing new products slowly.
“Disruption is something that defines a startup so we wanted to hear from people in different industries about what makes them successful,” said Stella Fayman, co-founder of Entrepreneurs Unpluggd, the company hosting the event. “We purposely chose people in different stages in what they’re doing.”
The speakers proved that despite their different stages in company growth, there are basic elements that facilitate disruption, and it has a lot to do with the consumer.
Many entrepreneurs are told “understanding why your consumers are doing what they’re doing,” will help you build a unique product and gain entrance into new markets,” said Kevin O’Reilly, founder of Chicago-based startup Buildings on Demand.
But they saw Tuesday that “assuming you know your market, then finding out something new can change the way you pivot” but can also entirely change your business, said Jerry Freeman, founder of Chicago-based startup, paletteapp.
Speakers proved disruption isn’t just about understanding consumers. Often, it’s also understanding other businesses first that would lead you to your consumer.
Mark Lawrence, disrupting parking
The parking industry was extremely slow to welcome change, Lawrence said. His app SpotHero, helps you find and reserve parking online for discounted rates through your phone. But figuring out how to make this possible took a bit of negotiation.
Making payments can be so easy nowadays. You can order food or airplane tickets through your phone, he said. But for some reason, the parking industry still needs paper slips to make transactions possible.
“When you talk to these industries, paper is king,” he said. “And this was really difficult for me because we wanted to make parking easier… and paper still plagues me.”
How did Lawrence jump the hurdle in dealing with an industry averse to mobile transactions? He gave them what they wanted – paper “SpotHero” receipts to staple to the parking slips so parking managers could continue business the way they wanted, however antiquated.
But everyone is happier for it – consumers can use their mobile devices to pay, and parking lots can keep their paper. He disrupted the industry by meeting all participants halfway.
Aleksandra Efimova, disrupting dance
Efimova began her company Russian Pointe, by bringing ballet shoes from Russia to America when she moved in 1993. The name of her company came to mind with no big market research and no experience, she said. She sold it by telling her clients: “Shoes from Russia, Russian ballet is good and you should buy them.”
It is now a multi-national, multi-multimillion dollar company. And Efimova said her marketing strategy had grown far more complex.
But the way she did it was not just by looking to her consumers or looking to other businesses. She first looked inside herself for a “vision of something that’s very unattainable” but motivates her in the morning, she said. It’s the vision of seeing every girl participate in the arts. And that’s how she sold the shoes: With the dream to bring culture to little girls through high quality dance apparel.
She’s formed a connection with her customers. She presents a stern value proposition to stores, and addresses the quality, safety and beauty of the shoes to professional dancers and how it will help their craft. But to parents she addresses how their kids can achieve their dreams on the dance floor and what skills their kids would need to succeed.
Like Lawrence, disrupting dance has come slow and steady with a strong company values and attention to quality. But it also came from understanding how to balance steady growth.
“You want to have time to do fun things but at the same time you want to make money. How do you find this balance?” she asked. By making “as little as possible but as much as necessary.”
Howard Tullman, disrupting disruption
Tullman is the chairman of Tribeca Flashpoint Media Arts Academy and a serial entrepreneur. He is also now the managing director of a new venture fund named G2T3V. He gave examples of companies that he’s built that are still here, still working and still creating jobs and building additional value.
“Technology once adopted is sticky, he said. “It turns out people are perfectly willing to go back” to the old way of doing things. He found, just as Lawrence showed, business sometimes has nothing to do with efficiency or rationality, “it has to do with politics,” he said.
“You discover nothing works top down, you have to sell in at the local and regional levels and work your way up.”
What is dangerous about trying to building a product to scale nationally is that it always takes a long time, he said. “A mom and pop almost anywhere can beat your head in, because they can live with the customer.”
He advised businesses to be useful in ways that defeat this advantage by providing greater economic value, better research and the ability to scale and standardize across multiple locations.
He gave eight pieces of advice to keep the ball rolling to build not just a new product, but products that will disrupt entire industries:
- Tell a simple story: Who, what and why. Know who are you and why are you doing whatever it is you’re doing.
- Keep raising the bar for your expectations and remember “everything can be better. Everything can be done faster.”
- Get started and then build, don’t wait for a perfect anything.
- Make cheap mistakes. Fail fast.
- Don’t reinvent the wheel. Figure out your competitive advantage — what sets your business apart. But don’t try to do everything.
- Do your customers’ homework for them. The first sale can happen easily but the second sale — when you’re not in the room and if you haven’t provided your advocate in the business with ammunition to sell the product, you’re toast.
- Business plans are great but don’t stick to the ‘plan’ too long. Stick to your guns.
- Make room for all kinds of people. “The biggest mistake entrepreneurs make in hiring is hiring people just like them.”