3. Listen to Improve Great ideas do not come from others’ opinions but can be improved by them. As Seth Godin writes here: Netflix tests everything, but renting DVDs over mail was not a business model that Netflix tested. Leads and clients won’t give you the insight for a great business model, but they will give you insights into how to tweak your idea to make it better, friendlier, and faster. It is important to generate leads/buzz through your network, with keyword rich pages, online ads if budget permits, and other creative ways. The important thing is to listen, listen, and listen to the response. Put an accessible phone number and a contact us form on your page. Encourage anyone that tries your product to provide feedback either on the phone, on your website, or through short online surveys. These clients do not only provide useful feedback, but might be purchasing from your company and providing the sources of revenue you need to keep everyone at home calm. 4. Develop popular and distinctive feature requests Knowing that one needs to provide for the family, it might be tempting to develop things for people who agree to pay for them. At Mineful, we fell prey of this but were able to change how we dealt with this situation. Now our team shares a spreadsheet that contains all the product features anyone has ever mentioned to us. It is separated by categories and contains the number of times someone has requested a specific feature. Once every other month, we visit this list and prioritize it according to the number of people requesting it and the impact we think it will have on the business. This has turned out to be a great exercise in converting leads into customers and making current customers much happier. 5. Balance Finally, but most importantly, is to maintain balance in life. Most parents renew their energy when they are around their kids. Personally, I have used my kids as an inspiration to move forward without sacrificing the time I spend with them. I fit my work schedule to allow evening time with them and separate Saturdays and Sundays only to them, no work. Their innocence and creativity has inspired some of Mineful’s product features, slogans, and articles (including this one). Martin Floreani, founder of Flocasts, suggests to me that balance comes from “making sure that your business does not overtake your life and is the means by which your family benefits”. His passion can sometimes lead him to spend more and more time on the business, but by putting himself in check he makes sure he keeps a healthy perspective. I always remind myself that my kids are the future. It is now up to me to feed their creativity and help them become a better version of me.
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